Delete account & data

You can fully delete your kerntrack account at any time. This permanently removes your account and email address from our servers (Supabase, EU / Frankfurt).

In the app (recommended)

Open kerntrack → Profile → Account → "Delete account" and confirm. This irreversibly deletes your online account and the health and nutrition data stored on your device. It does not cover contributions you previously chose to send to the public Open Food Facts database: those photos are published there under an open licence and can only be withdrawn at Open Food Facts itself. The random device identifier used for them carries no link to your name or account. Also not covered is the email copy of your support requests in our support mailbox: we delete it on request, at the latest 90 days after the matter is closed, and in any case no later than 365 days after receipt.

What gets deleted?

• Your account and email address (Supabase, EU)
• Your support requests (the database copy; the email copy in the support mailbox is deleted on request, at the latest 90 days after the matter is closed, and in any case no later than 365 days after receipt)
• The AI usage counter

Your health and nutrition data lives only locally on your device; it was never on our servers. Deleting in the app removes it from your device as well.

Important: subscriptions

Deleting your account does not cancel an active subscription. Manage and cancel subscriptions in Google Play (Settings → Payments & subscriptions).

Already uninstalled the app?

Email us from your registered address at support@kerntrack.de; we will delete your account within 30 days and confirm the deletion.